Very important information!
- Drivers will assist clients with door to door passenger assistance both to and from the vehicle.
- Requests for transportation may be made up to 14 days in advance.
Reasonable Modification Policy
The purpose of the reasonable modification policy is to ensure that SPCA offers equal and effective opportunities and access to public transportation services for persons with disabilities and full compliance with the provisions of the Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
To view the procedures to request a modification, please click the Reasonable Modification Policy.
If you wish to file a complaint, download and complete the Reasonable Modification Complaint Form.
SPCA Title VI and ADA
SPCA operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act and in accordance with regulations set in the Americans with Disabilities Act (ADA), as amended. SPCA prohibits discrimination on the basis of race, color, national origin (including limited English proficiency), or disability respectively for programs and activities receiving federal financial assistance.
For more information on SPCA’s civil rights program, please contact the Director of Transportation, Walt Fludd at 413-263-6500 Ext. 6591, by email: firstname.lastname@example.org or visit our administrative office at 721 State Street, Springfield, MA 01109.
——————————————————————————————————————————————————————————————————————Any person who believes him/herself or any specific class of persons, to be subjected to discrimination prohibited by Title VI (race, color, national origin (including limited English proficiency) or the ADA (disability) may him/herself or his/her representative file a written complaint with Springfield Partners for Community Action (SPCA). A complaint must be filed no later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by SPCA.
If you feel you have been discriminated against by SPCA’s services or staff, please Download SPCA’s ADA/Title VI Complaint Form (PDF) and mail the completed form to the address below.
Please mail completed form to:
Springfield Partners for Community Action (SPCA)
ATTN: Walt Fludd, Director of Transportation
721 State Street
Springfield, MA 01109
If you require additional assistance, a form in another language or alternate accessible format, please call the Director of Transportation at (413) 263-6500 Ext. 6591.