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*All appointments must be confirmed. Do not come to the office unless you have received a confirmation.

Please call 413.263.6500 and dial “2” to make an appointment.


Tax prep appointment
Click here to visit the IRS Free Tax Preparation web page for more information on qualifications.

You must bring the following to your appointment:

Original Social Security Card for Taxpayer and everyone else that will be included on return
Valid Picture ID—Need from both if Married filing jointly
Health Insurance Information (Form 1095 A ,B, or C)
Employment Information (All W-2’s)
Unemployment (1099-G)
Social Security (SSA-1099)
Retirement Income, Pensions, IRAs, Disability Income (1099-R)
State income tax refund/ Gambling Winnings (1099-G)
College Tuition/Payment Information (1098-T)
Interest/Dividends (Forms 1099-INT, 1099-DIV)
Self Employment Income (1099-MISC, 1099-NEC)
Social Security or Railroad Retirement (Forms SSA-1099, RRB-1099)
If 65+ and want circuit breaker—must bring real estate bill and water/sewer bills for the entire year
Bank account information for Direct Deposit


The Volunteer Income Tax Assistance (VITA) program provides free income tax preparation to households earning $64,000 or less, and to disabled, elderly, and non-English-speaking residents of Hampden County. Basic Massachusetts or Connecticut state tax returns are prepared along with federal tax returns. Filing is electronic. VITA is offered annually, from January through April, at various sites.

VITA helps ensure that households take advantage of the Earned Income Tax Credit (EITC), the Child Tax Credit (CTC), education credits, and more. This program saves low-income families millions of dollars by taking advantage of tax credits and waiving filing fees.

VITA strengthens families, reduces pressure on city services, and brings significant federal dollars into the local economy. Participants are encouraged to use their tax refund money to establish bank accounts or reduce outstanding financial debts.

During the 2022 tax season, volunteers prepared 2,500 federal and state returns and saved customers hundreds of thousands of dollars in filing fees. Our customers claimed over $1.7 million in refunds, generating increased economic impact for the local economy.


Volunteer & Internship Opportunities

In FY2022, we trained 30 volunteers, among them students from area colleges and universities, retirees and community residents. VITA has maintained a collaborative partnership with local colleges and universities including Western New England University, Bay Path University and Springfield Technical Community College as referrals for both volunteers, taxpayers and training facilities.

Looking for an opportunity to learn valuable skills & make an impact?

Contact Terryl Wilson at (413) 263-6500 ext. 6609 / or Tabitha Desplaines at (413) 265-6500 ext.6564 / to become a tax preparation intern or volunteer. You can also visit our employment page to learn more.


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